Our code of ethics
Our ethics aren’t optional. they’re foundational.
Why it matters
We operate in regulated healthcare supply chains. Doing it right every time protects patients, partners, and the reputation we’ve built over decades.
Trust in every action
Clear promises, honest numbers, and reliable follow-through.
Clarity for decisions
When something is unclear, we ask first and choose the right path.
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Strength in reputation
Integrity protects our brand and the work our clients rely on.
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Commitment to people & planet
Ethics guide how we work and how we meet our social responsibilities.
OUR GUIDANCE
Our ethics in action
Our guiding ethical compass
Ethics guide every choice we make, from sourcing and lab work to sales and service. We act fairly, respectfully, and transparently, and when something is unclear, we pause, ask, and choose the right path.
Trust with clients & partners
We share facts early, set clear expectations, and keep records accurate. Confidential information stays protected, and any potential conflict of interest is disclosed before it can affect decisions.
Workplace integrity & safety
Everyone is treated with dignity. We follow safety rules, use the required PPE, and report hazards or incidents immediately so work stays respectful, healthy, and productive for all.
Scientific & operational integrity
Data is recorded truthfully using validated methods and calibrated equipment. Materials and results remain traceable end-to-end, and any change goes through formal change control before it’s used.
Environmental & social responsibility
We use resources responsibly, manage waste and effluents as required by law, and choose suppliers who do the same. Our community efforts are transparent and compliant.
Compliance & governance
We follow applicable laws, company policies, and audit requirements. Bribery, improper gifts, and anticompetitive practices are not tolerated, and financial/operational records are complete and accurate.
Our non-negotiables
No falsified data, counterfeit materials, or unsafe labor. No retaliation against anyone who raises a concern in good faith. If a deal requires unethical conduct, we walk away.
Raising concerns responsibly
Concerns can be shared with a manager, HR/Compliance, or the whistleblower channel. Reports are handled confidentially to the extent allowed by law, and good-faith reporters are protected.
Commitment to continuous improvement
We investigate issues, correct root causes, refresh training, and update this Code as rules and risks change, so our standards stay strong and relevant over time.
Our core
Our core ethical principles
Integrity
Compliance
Accountability
Transparency
Integrity
Do the right thing, even when unseen.
Compliance
Follow the international law and standards, without shortcuts.
Accountability
Own decisions and their outcomes.
Transparency
Be clear, complete, and candid.
FAQs
A few questions answered
How do I disclose a conflict?
Tell your manager or Compliance in writing as soon as you’re aware. We’ll document it and agree on safeguards.
Will I lose status if I report?
No. We prohibit retaliation against anyone who reports in good faith.
Who oversees the Code?
The Board’s Audit & Governance Committees with the Compliance team maintain and enforce this Code.
Can I access a PDF of our Code?
Yes, download the latest version from the policies list below.
policies
Some policies
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